Too Bad, So Sad...

Subject: No Subject

Just wanted to express that i will never order from you guys again or recommend you to anyone else.  I have ordered merchandise online from many companies as i do a lot of ordering online.  I think the 20% restocking fee is a rip off. In addition you also charged for the shipping.  As a parent with children i know i will need to order other phones i already have a company that wants to keep their customers happy by having policies that are more reasonable.

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This customer bought a Sidekick and wanted to use it with AT&T. The listing clearly stated that the item was locked to T-Mobile, but they decided they could get it unlocked for their provider.

Umm, NOT.

So they returned the item for a refund. We CLEARLY state that all non defective returns are subjected to a 20% restocking fee and we do not refund shipping. This is mentioned on the website, as well as the return authorization form they are required to fill out and send back with the item. If you didn't read it, too bad for you. I try to be reasonable and fair, but...really? It's not like this came out of nowhere--- you were warned about this.

Let this be a lesson to you all: buyer beware. Read the fine print, read the return policy BEFORE committing to a purchase... not just online, but in brick-and-mortar stores too.