Now What?

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Subject:     unworking phone

i couldnt get through to you on the phone...no answer, kept on hold, the red verizon phone i ordered and received has a black screen and doesnt work!! certainly wont recommend you or your product to anyone, now what?

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As I was answering this email, the customer calls.

She's pissy and angry... so I put her on hold (for one, I was making a label, and also... I wanted to annoy her a little bit. Nothing but Class-A service here! hehe). After listening to her yammer for 3 minutes straight, she mentioned that she just got the item yesterday and when they took it out the box it wouldn't turn on.

Hmm.

Me: Did you charge the phone once received?
Customer: [silence for 10 seconds] Well---I, uh, wasn't home when it came in. I opened it and tried to turn it on and--and the screen is blank. my granddaughter... uh, she... [silence]
Me: Ma'am, you need to charge the item before use. Sometimes the batteries aren't charged when we ship them, so it's always a good idea to charge your phone once received.
Customer: Oh. OK. I didn't know that. I'll go and charge it right away!
Me:...have a nice day ma'am.

No, We're Not a Cellphone Company

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Subject:  samsung onnia-i910 sch

i like to know if the phone be prepaid with out a doller a day take out im looking
for a touch screen that will take payment out of my cell every month. ty

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Really? Seriously?

No no no >__<

You cannot imagine how many emails I get asking for service... at least I think this email is asking for service... *reads again* Actually, I am not quite sure WHAT they're asking.... *shrugs*

Full o' Flounce (and a Threat too!)

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Subject:     Re: ORDER [number removed]  

Isn't that always the way it is? My fish die the day after the return policy too.  Well sorry that you can't help but I can of course not purchase anything from you again, and  I do have friends on Facebook
But thanks anyway.

One discouraged customer!

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 LOL I love when they threaten.

This customer was trying to return an item two months after her return policy expired. She actually called and spoke to me and I politely told her our policy was 30 days. She sounded a bit miffed and asked if there was anyone else she could speak to... when I told her I was the return specialist she hung up on me.... and emailed to complain.

I emailed her back and this was her response. *eyeroll*

Loved the sarcasm though... and I feel sorry for any fish she's ever bought. Just saying.

Throuugh Your Own BS in There

Happy new years folks!

I'm so sorry about the lack of posting. The holiday season came and whoosh! I was busy as a bee!

Then I got lazy.

No worries! I now have enough emails to post for at least a month straight! *yayyyyy*

Alright, enough chit-chat! You came to read about those Crazy Ass Customers, right?

[Please note that nothing was changed in this email. All grammar, syntax, and spelling are in its original form. Like I'd change such a gem!]

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Subject: samsung

u sent me the omnia with old software, verizon wont upgrade it, and i takes over an hour on there slow network, witch i keep loosing connection. i got screwed again. products should only be shipped with the newest software . not sure how i will proseed, looking in to att. really getting tired of all the bs on a phone. bill gate, verizon, and samsung. shit u should throuugh your own bs in there.  any thing for a buck. kurt

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(For once) this wasn't our fault. We don't update the software, we just sell the crappy phones. Tough shit for you, buddy. Although I *did* think him lumping us in with Bill gates and Verizon pretty funny, this was just...no. NO.

I'm all for ranting and raving, but here are a few pointers for you, dear:

1. Use your spell check: It's your friend! At the very least it will help make you a little bit more understandable... at least spelling-wise. Just saying.
2. Do your research #1: If you're gonna reference famous people, get their names right. Oh, and proper nouns are ALWAYS capitalized.
3. Do your research #2: If you're busying a used/refurbished phone, you should make sure to Google it. Find out more information about it; such as if there is a current software release, will your carrier update it for you/can you update it yourself, what data plans (if applicable) are needed...etc. These kinds of issues account for almost HALF of my daily phone calls.

Hope you all learned something from these tips :)