Wednesday, May 12, 2010

Blind AND Dumb

Customer: I tried placing an order and it wouldn't accept my name.
Me: What do you mean?
Customer: I filled out all of the information and it said my name was incorrect.
Me: Umm, did you type your first and last names in the appropriate boxes?
Customer: Uh, there is only one box to put the name.
Me: No, sir, there are THREE text boxes: one for the first name, a smaller box for a middle initial, and a box for your last name [side note: all of these are notated...]
Customer: well, I only see one box here.
Me: Sir, the text boxes are outlined in dark gray and each of the boxes tell you what need to be filled out.
Customer: [getting huffy]: well, I don't see it.
Me: It's there, sir. Weren't all the other boxes labeled and told you what they were for?
Customer: But not the name---- wait, I see it now. It works.
Me: Alright, anything else I can help you with sir?
Customer: Will the C810 work for AT&T?
Me: Yes, it's an unlocked phone---
Customer: well, I don't want to have to pay to extend my contract.
Me: Sir, we only sell the phones. We are not affiliated with AT&T and we don't sell service.
Customer: Well, how do I get the service on this phone?
Me: Just take the SIM card out and put it in the phone you purchase from us---
Customer:[interrupts me] I thought you said you don't sell service!
Me: We don't. I don't believe I said anything that---
Customer: [cuts me off] So I have to go to AT&T to do this?
Me: No sir. Just take your SIM card out and put it in the phone you purchase from us.
Customer: And this phone will work?
Me: Yes, sir.
Customer: Can I order this over the phone?
Me: Nom sir. You can place it online.
Customer: Ok, Thanks [hangs up]

I was like, fuck this! I wasn't gonna take his order over the phone... I made him do it his damn self.

Update: He successfully placed the order later that day *smirk*

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