Too Bad, So Sad...

Subject: No Subject

Just wanted to express that i will never order from you guys again or recommend you to anyone else.  I have ordered merchandise online from many companies as i do a lot of ordering online.  I think the 20% restocking fee is a rip off. In addition you also charged for the shipping.  As a parent with children i know i will need to order other phones i already have a company that wants to keep their customers happy by having policies that are more reasonable.

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This customer bought a Sidekick and wanted to use it with AT&T. The listing clearly stated that the item was locked to T-Mobile, but they decided they could get it unlocked for their provider.

Umm, NOT.

So they returned the item for a refund. We CLEARLY state that all non defective returns are subjected to a 20% restocking fee and we do not refund shipping. This is mentioned on the website, as well as the return authorization form they are required to fill out and send back with the item. If you didn't read it, too bad for you. I try to be reasonable and fair, but...really? It's not like this came out of nowhere--- you were warned about this.

Let this be a lesson to you all: buyer beware. Read the fine print, read the return policy BEFORE committing to a purchase... not just online, but in brick-and-mortar stores too.

DEFINATELY Discouraging

Subject: defective pantecp7000

I WANTED TO MAKE SURE THAT YOU ARE AWARE OF TJHIS PIECE OF ---- PHONE THAT I ORDERED IN AUGUST.  I SHOULD HAVE RETURNED IT A.S.A.P. WHEN I BEGAN HAVING PROBLEMS. I AM NOW SEEING A N ON SCREEN NOTICE TO INSERT SIM CARD( THERE IS A SIM CARD ALREADY INSERTED) I ASKED REP.@AT&T TO CHECK IT OUT AND WAS TOLD THE PHONE WAS DEFECTIVE.  I ALSO WANTED TO MENTION THAT AT&T OFFERS THESE PHONE FOR ONLY $99. WITHOUT A 2 YEAR CONTRACT. SO I GOT TOOK FOR MY MONEY.  NEVER AGAIN AND I WILL DEFINATELY DISCOURAGE OTHERS TO ORDER FROM [company name removed]


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Wow... where do I start with this one?


The raging caps and glaring spelling errors aside... you wait almost 6 months to contact us about your defective item?!?


Too bad, so sad.

Furthermore (re: price of item), it's not our problem you didn't shop around before buying... but I don't recall seeing this item on the AT&T site anywhere. This model is like almost three years old now. They barely have phones from '09 still.

Just saying.

Full o' Flounce (and a Threat too!)

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Subject:     Re: ORDER [number removed]  

Isn't that always the way it is? My fish die the day after the return policy too.  Well sorry that you can't help but I can of course not purchase anything from you again, and  I do have friends on Facebook
But thanks anyway.

One discouraged customer!

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 LOL I love when they threaten.

This customer was trying to return an item two months after her return policy expired. She actually called and spoke to me and I politely told her our policy was 30 days. She sounded a bit miffed and asked if there was anyone else she could speak to... when I told her I was the return specialist she hung up on me.... and emailed to complain.

I emailed her back and this was her response. *eyeroll*

Loved the sarcasm though... and I feel sorry for any fish she's ever bought. Just saying.

How Rude! (Indeed...)

Subject: RE: New Coupon Codes!

I ORDERED A PHONE FROM YOU, BUT I DID NOT GET MY 5.00 DISCOUNT. PLEASE CHECK INTO THIS AND LET ME KNOW WHY. [name and address removed]

*****

Dear customer:

If you had a promotional code, you were supposed to use it while placing the order. It does not come off automatically.

Thank you,

Customer Service

*****

Subject: RE: New Coupon Codes!

HOW RUDE. Dont you think I tried that? It wouldnt work for me, thats why I emailed you so that you could deduct the five dollars there where you take my money. You sent me an email with the discounts and offers, yet when I tried to apply this to my purchase it would not work. This was the second phone I had bought from you, however it will now be my last. If this is how you treat your customers, I will not buy from you again.

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I checked her order, and she ended up buying a phone that was less than $50 (you have to but a phone for at least $50 for the coupon code to have worked, you see...), which is why the code didn't work.  And yes, the insert and email clearly states the price limitation. But do these customers ever fucking read? *ahem*

I need your opinion, dear readers.... was I being rude?? I don't think I was being rude, but I may be mistaken.... ok, maybe I was a little bit abrasive. 

I am just tired of these dumb ass questions... the coupon codes are always a pain in the ass---especially when we have special promotions. There's a dark grey bar in the shopping cart of the site. Most people see it and it's no problem... but you know there always has to be some dumbasses to not see it and make my life a living hell. For goddess' sake, our "add to cart" is a big, bright green button in every listing and without fail (at least once a day!!) I get an email or phone call asking if an item is in stock because they don;t see how to add it to their cart!!!

I need a vacation.