Subject: PENDING ORDER
PLEASE CANCEL MY ORDER NOW. I CALLED MY CREDIT CARD CUSTOMER SERVICE AND I HAVE $900 DOLLARS AVAILABLE. I AM NEARLY BLIND FROM A RECENT BRAIN SURGERY AND THIS IS WAY TOO MUCH STRESS FOR ME. SORRY I PLACED THE ORDER WITH YOU...
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Backstory:
This customer attempted to place an order, but the order was declined. There are ususally two reasons cards are declined by our card processor: an address error, or you'se a broke bitch.
She fit into the latter category.
It gives a "general decline" message and tells you to tell the customer to contact their credit card/bank. I replied (in a polite manner of course) explaining she needed to contact her bank and that's what I got. *shrugs*
Tuesday, February 8, 2011
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