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Subject: unworking phone
i couldnt get through to you on the phone...no answer, kept on hold, the red verizon phone i ordered and received has a black screen and doesnt work!! certainly wont recommend you or your product to anyone, now what?
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As I was answering this email, the customer calls.
She's pissy and angry... so I put her on hold (for one, I was making a label, and also... I wanted to annoy her a little bit. Nothing but Class-A service here! hehe). After listening to her yammer for 3 minutes straight, she mentioned that she just got the item yesterday and when they took it out the box it wouldn't turn on.
Hmm.
Me: Did you charge the phone once received?
Customer: [silence for 10 seconds] Well---I, uh, wasn't home when it came in. I opened it and tried to turn it on and--and the screen is blank. my granddaughter... uh, she... [silence]
Me: Ma'am, you need to charge the item before use. Sometimes the batteries aren't charged when we ship them, so it's always a good idea to charge your phone once received.
Customer: Oh. OK. I didn't know that. I'll go and charge it right away!
Me:...have a nice day ma'am.
Showing posts with label old people. Show all posts
Showing posts with label old people. Show all posts
Monday, January 31, 2011
Tuesday, June 15, 2010
Gone in 30 Minutes...
0 comments
hello,
my name is [Name removed] i received my phone Wednesday 5-19-2010. i was very happy to see it in the mail box that soon. thank you! when i opened the box i did not see any book to understand or explain the phone to me, or any other papers to help me get started....i tried for about 30 minutes just to get it to come on, but was very unsuccessful in that area. so the happy is gone now . is there some one that can help me in my frustration to get me happy with my new investment. please HELP me!!!!!!! my number is [number removed] on my old phone thanks!
[Name Removed]
************
Capitalization/punctuation was kept as is.
This customer ended up calling the next day after we got this email. As one might (accurately) predict, there was nothing wrong with the phone. He was pressing the End button to turn on the phone... this model had a dedicated power button...("these damn things... I get used to my other phone turning on this way I didn't think to check for another button!") I sent him a .pdf of the manual and he went on his way happily.
Old people and technology are so cute!! :P
my name is [Name removed] i received my phone Wednesday 5-19-2010. i was very happy to see it in the mail box that soon. thank you! when i opened the box i did not see any book to understand or explain the phone to me, or any other papers to help me get started....i tried for about 30 minutes just to get it to come on, but was very unsuccessful in that area. so the happy is gone now . is there some one that can help me in my frustration to get me happy with my new investment. please HELP me!!!!!!! my number is [number removed] on my old phone thanks!
[Name Removed]
************
Capitalization/punctuation was kept as is.
This customer ended up calling the next day after we got this email. As one might (accurately) predict, there was nothing wrong with the phone. He was pressing the End button to turn on the phone... this model had a dedicated power button...("these damn things... I get used to my other phone turning on this way I didn't think to check for another button!") I sent him a .pdf of the manual and he went on his way happily.
Old people and technology are so cute!! :P
Tuesday, June 1, 2010
New Technology is a Killer...
0 comments
Customer: I saw some of your phones on eBay I'd like to purchase.
Me: I'm sorry sir. You'll have to purchase the items through eBay.
Customer: Oh... I see. I can't purchase it over the phone with you?
Me: no sir, you have to pay for the items through eBay.
Customer: But I don't know any of the codes to get in!
Me:....
Customer: I guess I'll have to get one of my kids to do it for me. This new technology kills me!
Me:...Not a problem sir, have a good day.
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Old people and technology... always a disaster waiting to happen *smh*
Me: I'm sorry sir. You'll have to purchase the items through eBay.
Customer: Oh... I see. I can't purchase it over the phone with you?
Me: no sir, you have to pay for the items through eBay.
Customer: But I don't know any of the codes to get in!
Me:....
Customer: I guess I'll have to get one of my kids to do it for me. This new technology kills me!
Me:...Not a problem sir, have a good day.
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Old people and technology... always a disaster waiting to happen *smh*
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