Uh, What?

This is an excerpt from our Return Request form. I usually send this to the customers that send me one-liners ("I need to return my phone.") with no information whatsoever--- no name/other identifying information or reason for return.

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9.  Please tell in great detail what the specific problem is. Most of the time, problems can be solved through troubleshooting and clearing up misunderstandings: . > Unfortionatly when my phone got chared and I knew it had power I threw away the Box that it came in.I didnt even get a chance to activated it before this happened. I would appreciated very much if you could help me with my problem. thank you very much.

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OK, first of all, you didn't even answer the damn question. What is the problem? I didn't ask you for the shipping box... why the hell would I? Most people throw away the box when they get an item... if that's what your problem is, you don't need my help at all.

Second of all... what is chared? I am curious... I'm taking a stab in the dark to guess you meant "charge".
Yeah, I made this customer re-fill out the form, stating there was no clear reason for return.

I'm waiting for the reply with bated breath.