Back to the Future?

Subject: Cell phone I purchased   
Date:     Wed, May 26, 2010 21:09

I am not disappointed I am furious that you would sell a phone to me as 4.5 out of
5. This phone is junk! The back plate is a different color than the phone and it
doesn't even fit.  That is really great. My 3 year old child could figure out they
don't match.  I just wasted $75.00 and should have known better then to buy
something without seeing it. I would expect a FULL refund including pastage. If that
doesn't work for you then I will just call my bank and tell them this story and ask
them to reverse the charges.  I wish there was a website to rate you you can only
guess what my rating would be. There might be some people who don't mind keeping
their phone together with tape. I am not one of them.

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Sounds like a standard complaint email, right?

Well...

This customer purchased the phone on the day she's complaining... meaning that short of teleportation, there is no possible way she could have received it yet. I did check to see if she had ever purchased another phone from us (nope. And even if she had, with this level of unhappiness, why would she re-order another phone??!??)

So I sent the following:

***************************

Dear customer:

According to the tracking information for your order, you haven't received
it yet, so I am a little confused about your email.

This order was placed on Wednesday, May 26 and was shipped out yesterday.
It's still in transit:

Label/Receipt Number: [removed]
Class: Priority Mail®
Service(s): Delivery Confirmation™
Status: Processed through Sort Facility

Your item was processed through and left our BETHPAGE, NY 11714 facility
on May 27, 2010. The item is currently in transit to the destination.
Information, if available, is updated periodically throughout the day.
Please check again later.

If you don't want your order, you can return it. Just let me know when you
receive it.

Thank you,

Deena


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I have a feeling I'll be hearing back from this nutjob soon...