Hello
1/16/2011 Sorry day they send phone and l could not sent me by EMail.
Please l can do if you only sent a copy of the order number when l made the purchase of cell,
and the reason why l return. Sorry for send the packing.
If necessary, l can mail the form just tell me
Thank you for your attention
******************
The email was formatted just like this....
I don't know what the customer was attempting to say... I sent an email asking for clarification. I'll post an update when I get a reply -__-
Friday, February 4, 2011
Thursday, February 3, 2011
DEFINATELY Discouraging
0 comments
Subject: defective pantecp7000
I WANTED TO MAKE SURE THAT YOU ARE AWARE OF TJHIS PIECE OF ---- PHONE THAT I ORDERED IN AUGUST. I SHOULD HAVE RETURNED IT A.S.A.P. WHEN I BEGAN HAVING PROBLEMS. I AM NOW SEEING A N ON SCREEN NOTICE TO INSERT SIM CARD( THERE IS A SIM CARD ALREADY INSERTED) I ASKED REP.@AT&T TO CHECK IT OUT AND WAS TOLD THE PHONE WAS DEFECTIVE. I ALSO WANTED TO MENTION THAT AT&T OFFERS THESE PHONE FOR ONLY $99. WITHOUT A 2 YEAR CONTRACT. SO I GOT TOOK FOR MY MONEY. NEVER AGAIN AND I WILL DEFINATELY DISCOURAGE OTHERS TO ORDER FROM [company name removed]
**************
Wow... where do I start with this one?
The raging caps and glaring spelling errors aside... you wait almost 6 months to contact us about your defective item?!?
Too bad, so sad.
Furthermore (re: price of item), it's not our problem you didn't shop around before buying... but I don't recall seeing this item on the AT&T site anywhere. This model is like almost three years old now. They barely have phones from '09 still.
Just saying.
I WANTED TO MAKE SURE THAT YOU ARE AWARE OF TJHIS PIECE OF ---- PHONE THAT I ORDERED IN AUGUST. I SHOULD HAVE RETURNED IT A.S.A.P. WHEN I BEGAN HAVING PROBLEMS. I AM NOW SEEING A N ON SCREEN NOTICE TO INSERT SIM CARD( THERE IS A SIM CARD ALREADY INSERTED) I ASKED REP.@AT&T TO CHECK IT OUT AND WAS TOLD THE PHONE WAS DEFECTIVE. I ALSO WANTED TO MENTION THAT AT&T OFFERS THESE PHONE FOR ONLY $99. WITHOUT A 2 YEAR CONTRACT. SO I GOT TOOK FOR MY MONEY. NEVER AGAIN AND I WILL DEFINATELY DISCOURAGE OTHERS TO ORDER FROM [company name removed]
**************
Wow... where do I start with this one?
The raging caps and glaring spelling errors aside... you wait almost 6 months to contact us about your defective item?!?
Too bad, so sad.
Furthermore (re: price of item), it's not our problem you didn't shop around before buying... but I don't recall seeing this item on the AT&T site anywhere. This model is like almost three years old now. They barely have phones from '09 still.
Just saying.
Wednesday, February 2, 2011
Wal-mart > USPS?
0 comments
To Whom It May Concern:
I ordered a phone from you back in June of 2010 and I never received it. So I bought a phone from someone else.I will be returning the phone that you sent me untouched with no broken seal on the package. I have photographed the box as I received it and then marked the important information with yellow high lighter and again taken photographs. I do apologize for thinking you were not a reputable organization, but given the facts at the time it was in dispute. Now I am fully aware of where the problem initiated, the United States Post Office, I think more particularly the [city removed] Office. You sent it priority male with a tracking number, I hope it didn't cost you a lot, because I received it January 29, 2011, it only took, approximately one hundred and fifty five days for me to receive it. The Pony Express was faster. I do think Wal Mart Should take over the United State Post Office. Please contact me. I can send the photographs on request.
*************
Backstory:
This guy bought an item back in June. He said he never received it... the tracking number marked the item as being delivered, so there wasn't much we could have done on our end, since he didn't purchase insurance. [Honestly, even if he did, USPS would have given a hard time. Insurance only covered *lost* items. Items marked as delivered-whether received or not- are not considered lost. Fancy that.]
The customer quickly turned nasty; they filed a complaint with the BBB AND the NYS Consumer Affairs department, as well as a credit card dispute. He won the dispute, we (i.e me >__<) got nagged by the NYSCA, and he smeared our name all over the web (well, on ResellerRatings and some two-bit blog...).Then I get this email yesterday.
Isn't it funny how life works out?
I ordered a phone from you back in June of 2010 and I never received it. So I bought a phone from someone else.I will be returning the phone that you sent me untouched with no broken seal on the package. I have photographed the box as I received it and then marked the important information with yellow high lighter and again taken photographs. I do apologize for thinking you were not a reputable organization, but given the facts at the time it was in dispute. Now I am fully aware of where the problem initiated, the United States Post Office, I think more particularly the [city removed] Office. You sent it priority male with a tracking number, I hope it didn't cost you a lot, because I received it January 29, 2011, it only took, approximately one hundred and fifty five days for me to receive it. The Pony Express was faster. I do think Wal Mart Should take over the United State Post Office. Please contact me. I can send the photographs on request.
*************
Backstory:
This guy bought an item back in June. He said he never received it... the tracking number marked the item as being delivered, so there wasn't much we could have done on our end, since he didn't purchase insurance. [Honestly, even if he did, USPS would have given a hard time. Insurance only covered *lost* items. Items marked as delivered-whether received or not- are not considered lost. Fancy that.]
The customer quickly turned nasty; they filed a complaint with the BBB AND the NYS Consumer Affairs department, as well as a credit card dispute. He won the dispute, we (i.e me >__<) got nagged by the NYSCA, and he smeared our name all over the web (well, on ResellerRatings and some two-bit blog...).Then I get this email yesterday.
Isn't it funny how life works out?
Tuesday, February 1, 2011
Discrimination! (Not)
0 comments
Customer: [in a rude tone] I'd like to place an order
Me: OK, are you having the item shipped to your confirmed billing address?
Customer: What? I want it shipped to my job!
Me: Unfortunately, if we take your payment over the phone, we can only have it shipped to your confirmed billing address. Otherwise you'll have to place your order online using---
Customer: [cuts me off] OK, whatever. I'll have it shipped to my house.
[I go through the usual spiel of asking for name, address, phone number.... and then I ask for an email address...]
Customer: {with an attitude] I don't have an email address. Or a computer.
Me: Hmm, unfortunately I need an email address to complete your order. The system won't let me proceed without one, as our customer accounts are email based.
Customer: WHAT?? THIS IS DISCRIMINATION! I want to speak to a supervisor!
Me: In regards to what, sir? This is standard for all----
Customer: {cuts me off] NO! This is NOT RIGHT! How DARE YOU treat me this way? Just because I don't have a computer you don't want to help me! This is RIDICULOUS!
Me: ....sir, all online companies require email addresses when placing an order because-----
Customer: [cuts me off again] I WANT A SUPERVISOR!
[I place him on hold. My boss happened to be passing by and heard the tail end, and heard the customer yelling. He's like "if he doesn't have a computer, how did he get our phone number, or know what we have in stock?" Indeed.]
Me: Sir, we'll just use a dummy email address to complete the order.
Customer: GOOD. [grumbles to himself]
[I confirm the information. I get to the part with the email address and tell him since I entered a dummy email address he would not receive confirmation once the item ships.]
Customer: ....Oh... well, I do have a computer, but ah... I don't have access to it.
Me: ...I see.
****************************
Yeah.
I really can't make this shit up, man.
Me: OK, are you having the item shipped to your confirmed billing address?
Customer: What? I want it shipped to my job!
Me: Unfortunately, if we take your payment over the phone, we can only have it shipped to your confirmed billing address. Otherwise you'll have to place your order online using---
Customer: [cuts me off] OK, whatever. I'll have it shipped to my house.
[I go through the usual spiel of asking for name, address, phone number.... and then I ask for an email address...]
Customer: {with an attitude] I don't have an email address. Or a computer.
Me: Hmm, unfortunately I need an email address to complete your order. The system won't let me proceed without one, as our customer accounts are email based.
Customer: WHAT?? THIS IS DISCRIMINATION! I want to speak to a supervisor!
Me: In regards to what, sir? This is standard for all----
Customer: {cuts me off] NO! This is NOT RIGHT! How DARE YOU treat me this way? Just because I don't have a computer you don't want to help me! This is RIDICULOUS!
Me: ....sir, all online companies require email addresses when placing an order because-----
Customer: [cuts me off again] I WANT A SUPERVISOR!
[I place him on hold. My boss happened to be passing by and heard the tail end, and heard the customer yelling. He's like "if he doesn't have a computer, how did he get our phone number, or know what we have in stock?" Indeed.]
Me: Sir, we'll just use a dummy email address to complete the order.
Customer: GOOD. [grumbles to himself]
[I confirm the information. I get to the part with the email address and tell him since I entered a dummy email address he would not receive confirmation once the item ships.]
Customer: ....Oh... well, I do have a computer, but ah... I don't have access to it.
Me: ...I see.
****************************
Yeah.
I really can't make this shit up, man.
Monday, January 31, 2011
Now What?
0 comments
***********************************
Subject: unworking phone
i couldnt get through to you on the phone...no answer, kept on hold, the red verizon phone i ordered and received has a black screen and doesnt work!! certainly wont recommend you or your product to anyone, now what?
***********************************
As I was answering this email, the customer calls.
She's pissy and angry... so I put her on hold (for one, I was making a label, and also... I wanted to annoy her a little bit. Nothing but Class-A service here! hehe). After listening to her yammer for 3 minutes straight, she mentioned that she just got the item yesterday and when they took it out the box it wouldn't turn on.
Hmm.
Me: Did you charge the phone once received?
Customer: [silence for 10 seconds] Well---I, uh, wasn't home when it came in. I opened it and tried to turn it on and--and the screen is blank. my granddaughter... uh, she... [silence]
Me: Ma'am, you need to charge the item before use. Sometimes the batteries aren't charged when we ship them, so it's always a good idea to charge your phone once received.
Customer: Oh. OK. I didn't know that. I'll go and charge it right away!
Me:...have a nice day ma'am.
Subject: unworking phone
i couldnt get through to you on the phone...no answer, kept on hold, the red verizon phone i ordered and received has a black screen and doesnt work!! certainly wont recommend you or your product to anyone, now what?
***********************************
As I was answering this email, the customer calls.
She's pissy and angry... so I put her on hold (for one, I was making a label, and also... I wanted to annoy her a little bit. Nothing but Class-A service here! hehe). After listening to her yammer for 3 minutes straight, she mentioned that she just got the item yesterday and when they took it out the box it wouldn't turn on.
Hmm.
Me: Did you charge the phone once received?
Customer: [silence for 10 seconds] Well---I, uh, wasn't home when it came in. I opened it and tried to turn it on and--and the screen is blank. my granddaughter... uh, she... [silence]
Me: Ma'am, you need to charge the item before use. Sometimes the batteries aren't charged when we ship them, so it's always a good idea to charge your phone once received.
Customer: Oh. OK. I didn't know that. I'll go and charge it right away!
Me:...have a nice day ma'am.
Friday, January 28, 2011
No, We're Not a Cellphone Company
0 comments
*****************************
Subject: samsung onnia-i910 sch
i like to know if the phone be prepaid with out a doller a day take out im looking
for a touch screen that will take payment out of my cell every month. ty
*****************************
Really? Seriously?
No no no >__<
You cannot imagine how many emails I get asking for service... at least I think this email is asking for service... *reads again* Actually, I am not quite sure WHAT they're asking.... *shrugs*
Subject: samsung onnia-i910 sch
i like to know if the phone be prepaid with out a doller a day take out im looking
for a touch screen that will take payment out of my cell every month. ty
*****************************
Really? Seriously?
No no no >__<
You cannot imagine how many emails I get asking for service... at least I think this email is asking for service... *reads again* Actually, I am not quite sure WHAT they're asking.... *shrugs*
Thursday, January 27, 2011
Full o' Flounce (and a Threat too!)
0 comments
************************************
Subject: Re: ORDER [number removed]
Isn't that always the way it is? My fish die the day after the return policy too. Well sorry that you can't help but I can of course not purchase anything from you again, and I do have friends on Facebook
But thanks anyway.
One discouraged customer!
************************************
LOL I love when they threaten.
This customer was trying to return an item two months after her return policy expired. She actually called and spoke to me and I politely told her our policy was 30 days. She sounded a bit miffed and asked if there was anyone else she could speak to... when I told her I was the return specialist she hung up on me.... and emailed to complain.
I emailed her back and this was her response. *eyeroll*
Loved the sarcasm though... and I feel sorry for any fish she's ever bought. Just saying.
Subject: Re: ORDER [number removed]
Isn't that always the way it is? My fish die the day after the return policy too. Well sorry that you can't help but I can of course not purchase anything from you again, and I do have friends on Facebook
But thanks anyway.
One discouraged customer!
************************************
LOL I love when they threaten.
This customer was trying to return an item two months after her return policy expired. She actually called and spoke to me and I politely told her our policy was 30 days. She sounded a bit miffed and asked if there was anyone else she could speak to... when I told her I was the return specialist she hung up on me.... and emailed to complain.
I emailed her back and this was her response. *eyeroll*
Loved the sarcasm though... and I feel sorry for any fish she's ever bought. Just saying.
Wednesday, January 26, 2011
Throuugh Your Own BS in There
0 comments
Happy new years folks!
I'm so sorry about the lack of posting. The holiday season came and whoosh! I was busy as a bee!
Then I got lazy.
No worries! I now have enough emails to post for at least a month straight! *yayyyyy*
Alright, enough chit-chat! You came to read about those Crazy Ass Customers, right?
[Please note that nothing was changed in this email. All grammar, syntax, and spelling are in its original form. Like I'd change such a gem!]
***************************************
Subject: samsung
u sent me the omnia with old software, verizon wont upgrade it, and i takes over an hour on there slow network, witch i keep loosing connection. i got screwed again. products should only be shipped with the newest software . not sure how i will proseed, looking in to att. really getting tired of all the bs on a phone. bill gate, verizon, and samsung. shit u should throuugh your own bs in there. any thing for a buck. kurt
****************************************
(For once) this wasn't our fault. We don't update the software, we just sell the crappy phones. Tough shit for you, buddy. Although I *did* think him lumping us in with Bill gates and Verizon pretty funny, this was just...no. NO.
I'm all for ranting and raving, but here are a few pointers for you, dear:
I'm so sorry about the lack of posting. The holiday season came and whoosh! I was busy as a bee!
Then I got lazy.
No worries! I now have enough emails to post for at least a month straight! *yayyyyy*
Alright, enough chit-chat! You came to read about those Crazy Ass Customers, right?
[Please note that nothing was changed in this email. All grammar, syntax, and spelling are in its original form. Like I'd change such a gem!]
***************************************
Subject: samsung
u sent me the omnia with old software, verizon wont upgrade it, and i takes over an hour on there slow network, witch i keep loosing connection. i got screwed again. products should only be shipped with the newest software . not sure how i will proseed, looking in to att. really getting tired of all the bs on a phone. bill gate, verizon, and samsung. shit u should throuugh your own bs in there. any thing for a buck. kurt
****************************************
(For once) this wasn't our fault. We don't update the software, we just sell the crappy phones. Tough shit for you, buddy. Although I *did* think him lumping us in with Bill gates and Verizon pretty funny, this was just...no. NO.
I'm all for ranting and raving, but here are a few pointers for you, dear:
- Use your spell check: It's your friend! At the very least it will help make you a little bit more understandable... at least spelling-wise. Just saying.
- Do your research #1: If you're gonna reference famous people, get their names right. Oh, and proper nouns are ALWAYS capitalized.
- Do your research #2: If you're busying a used/refurbished phone, you should make sure to Google it. Find out more information about it; such as if there is a current software release, will your carrier update it for you/can you update it yourself, what data plans (if applicable) are needed...etc. These kinds of issues account for almost HALF of my daily phone calls.
Friday, October 22, 2010
I Order Oral Unlocked Cell Phone...
0 comments
Here's a doozy for your Friday enjoyment:
*****
Subject: (no subject)
I order new v550 mot oral unlocked cell phone on6/14/10. paid 49.85 s&h 9.99 total 59.84
can't get the phone download e-mail o live gprs is not connected. The charger will not work. Plug in something green light up states unable to charge. Only thing I can do with this phone is call and that not I paided 59..84 to do.
thanks in advance
****
[original spelling and syntax intact... O__o]
...after the initial laughin fit, I attempted to find this customer. They put no name, no order number, and I couldn;t find their email address in my system. I emailed them back asking for this information, and have not heard back *shrugs*
No skin off my nose... one less return for me to process I guess.
The lesson folks?? No order information + bad English= FAIL
Have a good weekend!! :D
*****
Subject: (no subject)
I order new v550 mot oral unlocked cell phone on6/14/10. paid 49.85 s&h 9.99 total 59.84
can't get the phone download e-mail o live gprs is not connected. The charger will not work. Plug in something green light up states unable to charge. Only thing I can do with this phone is call and that not I paided 59..84 to do.
thanks in advance
****
[original spelling and syntax intact... O__o]
...after the initial laughin fit, I attempted to find this customer. They put no name, no order number, and I couldn;t find their email address in my system. I emailed them back asking for this information, and have not heard back *shrugs*
No skin off my nose... one less return for me to process I guess.
The lesson folks?? No order information + bad English= FAIL
Have a good weekend!! :D
Thursday, October 21, 2010
Overnight Shipping on Fridays Always Provide Entertainment...
0 comments
Good afternoon!
I had a question regarding the Palm Centro your site offers capable for Verizon Wireless...
I wanted to know if I would have to update my Verizon plan to include Data. This isn't a problem, I just didn't know how that would work when I received the phone as far as updating went. Also, if I order the phone on Friday morning and pay for overnight shipping, will the phone definitely be at my house by Saturday evening
even though Saturday technically isn't a business day?
If someone could please respond to this today before I order tomorrow, that would be
much appreciated. Or, if it's easier, you can call me at the number provided below. Thanks so much for your time!
****
Well, he was well spoken, I'll give him that much credit.
But you answered your own fucking question.... NO NO NO. If Saturdays becomes a business day (Goddess forbid!!) then you'll get it on Saturday. Until then, Next Business Day (on a Friday) means MONDAY. Also, the listing states that Verizon will NOT activate the item without a data plan, so what do you think that means??? YES you'll have to upgrade to a data plan!!!!
OMGWTFBBQ FUCKING LEARN HOW TO READ COMPREHENSIVELY!!!!!!!!!!!!!!111!!!!!!!!!!!!
Fuckers.
I had a question regarding the Palm Centro your site offers capable for Verizon Wireless...
I wanted to know if I would have to update my Verizon plan to include Data. This isn't a problem, I just didn't know how that would work when I received the phone as far as updating went. Also, if I order the phone on Friday morning and pay for overnight shipping, will the phone definitely be at my house by Saturday evening
even though Saturday technically isn't a business day?
If someone could please respond to this today before I order tomorrow, that would be
much appreciated. Or, if it's easier, you can call me at the number provided below. Thanks so much for your time!
****
Well, he was well spoken, I'll give him that much credit.
But you answered your own fucking question.... NO NO NO. If Saturdays becomes a business day (Goddess forbid!!) then you'll get it on Saturday. Until then, Next Business Day (on a Friday) means MONDAY. Also, the listing states that Verizon will NOT activate the item without a data plan, so what do you think that means??? YES you'll have to upgrade to a data plan!!!!
OMGWTFBBQ FUCKING LEARN HOW TO READ COMPREHENSIVELY!!!!!!!!!!!!!!111!!!!!!!!!!!!
Fuckers.
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