Friday, August 6, 2010

I'll Make an Offer I Might Refuse...

In our eBay store, we accept user-submitted offers for our phones. We mostly get reasonable offers (~$5 of the Buy it Now price). One time I got a $100 offer on a phone we were selling for $150. The customer calls us up.

Customer: I made an offer and I'd like to cancel it please?
Me: OK, no problem. Do you have the item number? [she gives me the number and I look up the item.] Oh, the phone is for $150, so we wouldn't have accepted that offer anyway.
Customer: Yeah? Well, the offer I made was too high... I wanted to put $10, but I typed an extra zero by mistake
Me: ....I see. Well, we only take up to $5 less than the asking price for our offers.
Customer: Then why bother to have the option to make an offer if tou won't accept mine??!?
Me:....

...yeah. The standard caliber of our customers, no surprise there right?

But we got this note in an offer recently I thought I might share:



Offer price: US $54.00 [The phone was for $74.99]

Message to seller: warning!!!!!!!!! I may decide I don't want this phone! Can you extend the time of when it delays? If I do decide I want one I may not have the money at that time but, I could get it soon.


Really?

Really?!??

If you don't have the money, don't bid. I understand shit happens (hell, I've personally had to retract offers on eBay 'cause I was broke) but stating up front that you might not have the money/want the phone? Even if they would have made a reasonable offer, we would have declined it based on the note alone.

What a dope.

0 comments:

Post a Comment

 

Crazy A$$ Customers Design by Insight © 2009