What's My Name Again?

Customer: I want to confirm my order went through last night.
Me: OK, so you don't have an order number, correct?
Customer: yes, that's right.
Me: Alright, what's your name sir?
Customer: Kelly

[I waited for the rest of the name for like 10 seconds]

Me: ...OK, what's your last name?
Customer: Kelly
Me:...err, what's your first name?
Customer: Kelly, uh, Martin

[I look up the name in my system; no hits]

Me: Sir, there are no customers with your name in my system... how do you spell your last name?
Customer: K-E-L-L-E-Y
Me: Ohh, OK, let me see...


[I look up the revised name, still no hits.]

Me: Customer, are you certain you purchased this from [my company's name]?
Customer: [pauses] Isn't this [says another website]
Me: No sir, this is [my company's name]
Customer: Oh. [hangs up]

I wish I made these things up :/