Broken Record Much? Or, "Did You Even Read My Damn Reply??!??"

Subject: BB 9530

I purchased a Blackberry Storm 9530 from you was told it had a 1 year warrenty. I needed to talk to someone in regards to getting a replacement due to the phone jack not working..I can't use my ear peice while in the car. Can anyone help me.. My name is [name removed]... Thankyou...

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 Dear customer:

 We only offer a 30 day return policy. An extended warranty can be purchased from
SquareTrade, a third party company who sells warranties for our products.

 Thank you,

Customer Service

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Subject: RE: FEEDBACK: BB 9530

If you check your records I believe I had a extened warrenty for 2 years
in which i payed for..  Do you have the warrty info...

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Dear Customer:

If you purchased a warranty, you'll have to contact SquareTrade for assistance, as they are a third party company and we are not affiliated with them.

Thank you,

Customer Service

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Can you send me the membership ID number for the warranty that
I purchased thru your company so I can file a claim with the warrenty
company..  My name is [name and number removed]

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....there are no words.