It's a site where you can rate different websites and comment on service, efficiency, etc.
Our averaged score: 7.89.
Shocking really.
I'll freely admit it, we sell shitty phones. I mean, not ALL of them are shitty, but our rate of returns is higher than 10%.
Anywho, I get a notification whenever a customer posts a rating. I got this gem in this morning and thought I'd share:
"this company sucks!!!!!!!!!!!!
Do not buy from here unless you want your purchase to be your new paperweight.
My phone doesnt work that I bought. No reception, no signal.
How bout a refund? Nope, they dont do refunds. Only trades when you pay for the
shipping both ways. I can almost buy another phone for the shipping costs.
This stupid company needs to be shut down and the owners SHOT!"
A little extreme, don't you think? Shit... I've been angry dealing with companies before, but I would never write such a thing about them. That shows your maturity/sanity level right there. If I was another customer reading that, it wouldn't deter me from buying from that company... I'd think it was an asshole disgruntled customer and still give the company a chance.
This review didn't get posted successfully because the person didn't provide a valid order number [one thing about RR I like; they make sure it's a real customer and not some wanker trying to be an asshole] but I bet you dollars to donuts the fucker never:
- tried to contact us. If they would have, they would have known that we accept returns within 30 days of purchase, which leads me to...
- Read the damn website. We clearly state that we have a 30 day return policy AND we don't cover return postage to us in the event of a return.
- Contacted their service provider. Most problems of the sort s/he said they were having are carrier issues that can be resolved without returning the phone.
I swear I'll never understand these Crazy ass customers....
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